Green Pheasant Gifts Returns Policy

 

We hope you are completely satisfied with your purchase from Green Pheasant Gifts. If you’re looking to return or exchange your order for whatever reason, we are here to help.

 

You can return your product:

  • for a gift voucher to be used at a future date
  • in exchange or part-exchange towards a different product
  • for a refund to your original payment method

 

Please note, we have the following exceptions to our returns policy:

  • you must request your refund or exchange within 30 days of your purchase
  • we only offer refunds against items that are faulty or incorrectly shipped
  • if you change your mind about an item, you can return it for an exchange or a gift voucher only
  • sale items cannot be returned
  • returned items must been unused and in the original packaging

 

To initiate a return, please complete the following steps:

  • return the item to us adequately packaged for postage
  • we will notify you by email that the item has been received and whether a refund or exchange can be made
  • in the case of a refund, a credit will be applied to your original payment method
  • in the case of an exchange, we will ship the new item to you, taking any balance required from your original payment method
  • in the case of a credit, this will posted to you as a gift voucher

 

Shipping fees:

  • if we have supplied an item in error or it is faulty, we will pay for the return shipping
  • we recommend using a tracked/signed for service to ensure we receive the parcel
  • if you have changed your mind about the item, we ask that you pay for the return shipping; any exchange or gift voucher issued will not reimburse the original shipping costs

 

If you have any further questions about your return, please do email us and we will be happy to help.

jade@greenpheasantgifts.co.uk